Welcome to Luna Marina Store’s FAQ section! We’ve compiled answers to the most common questions about our swimwear, shipping, returns, and more. If you don’t find what you’re looking for, please contact our friendly customer service team at [email protected].
About Our Products
What styles of swimwear do you offer?
We specialize in a wide range of swimwear styles to suit every preference and body type. Our collection includes:
- One-piece swimsuits (Crossback, Halter, H-back, High Neck styles)
- Tankinis (Crossback, Halter, High Neck styles)
- Swimdresses (Halter and High Neck options)
- Cover-ups and dresses
- Various bottom styles (Boardshorts, Briefs, High Waisted options)
- Blouses and blouson styles
What sizes are available?
We offer an inclusive size range to ensure every woman can find her perfect fit. Please refer to our detailed size charts on each product page, as sizing may vary slightly between styles. If you’re between sizes or need fitting advice, our customer service team is happy to help!
How do I care for my Luna Marina swimwear?
To keep your swimwear looking its best:
- Rinse in cool water after each use
- Hand wash with mild detergent
- Lay flat to dry away from direct sunlight
- Avoid wringing or twisting the fabric
- Don’t iron or dry clean
Ordering & Account
How do I place an order?
Ordering your perfect swimwear is easy:
- Browse our collections and select your favorite styles
- Choose your size and color
- Add items to your cart
- Proceed to checkout
- Enter your shipping information
- Select your preferred payment method
- Review and confirm your order
Can I create an account?
Currently, we offer guest checkout for quick and easy ordering. However, creating an account lets you:
- Track your order history
- Save your shipping information for faster checkout
- Receive exclusive offers and updates
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. For Standard Shipping via DHL or FedEx, you can track your package directly on their websites using the provided tracking number. For Free Shipping via EMS, tracking may be available depending on your location.
Shipping & Delivery
We ship worldwide (excluding some Asian and remote areas) from our boutique in Glendale, Arizona. All orders are processed within 1-2 business days before shipping.
What shipping options are available?
We offer two convenient shipping options:
- Standard Shipping ($12.95 flat rate): Via DHL or FedEx, arriving 10-15 business days after dispatch with full tracking.
- Free Shipping: For orders over $50 via EMS, arriving 15-25 business days after dispatch.
Do you offer expedited shipping?
Currently, we don’t offer expedited shipping options. Our Standard Shipping via DHL/FedEx is our fastest available service, perfect for last-minute vacation prep. We recommend ordering at least 3 weeks before you need your swimwear to ensure timely delivery.
What countries do you ship to?
We’re proud to ship internationally to most countries, excluding some Asian regions and remote areas. During checkout, simply enter your address to confirm we can deliver to your location. If you have any concerns about shipping to your country, please contact us before ordering.
Returns & Exchanges
We want you to love your Luna Marina swimwear! If you’re not completely satisfied, you may return unworn, unwashed items with original tags attached within 15 days of delivery for a refund or exchange.
How do I return an item?
To initiate a return:
- Email [email protected] within 15 days of receiving your order
- Include your order number and reason for return
- We’ll provide return instructions and address
- Ship the item back to us in its original condition
- Once received and inspected, we’ll process your refund or exchange
Can I exchange my swimwear for a different size or style?
Absolutely! We’re happy to help you find the perfect fit. Follow the same return process above, indicating you’d like an exchange and specifying the preferred size/style. Exchanges are subject to availability. For fastest service, we recommend returning your original item and placing a new order for the desired style.
How long do refunds take?
Once we receive and inspect your return, we’ll process your refund within 3-5 business days. Depending on your payment method and financial institution, it may take additional time for the refund to appear on your account (typically 5-10 business days).
Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All payments are processed through our encrypted payment system to ensure your information remains safe.
Is my payment information secure?
Your security is our priority. We use industry-standard SSL encryption to protect all transactions. We never store your complete payment information on our servers. For added security with credit card payments, we comply with all PCI DSS requirements.
Why was my payment declined?
Payment declines can happen for several reasons:
- Insufficient funds in your account
- Your bank’s fraud prevention measures
- Incorrect card details entered
- Billing address doesn’t match your card’s registered address
Contact & Support
How can I contact customer service?
Our customer service team is always happy to help! You can reach us at:
- Email: [email protected]
- Mail: Luna Marina Store, 6604 North 59th Avenue, Glendale, AZ 85301, USA
Do you have a physical store?
Our boutique is located at 6604 North 59th Avenue in Glendale, Arizona where we design and ship all our swimwear. While we don’t currently have additional retail locations, we’re working to bring the Luna Marina experience to more places soon!
Thank you for choosing Luna Marina Store for your swimwear needs. We’re committed to helping you find swimwear that makes you feel as beautiful and confident as our designs. Happy swimming!
The Luna Marina Team