Welcome to Luna Marina Store! These Terms and Conditions govern your use of our website www.swimshore.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.
Our Philosophy: At Luna Marina Store, we’re dedicated to bringing you premium beachwear with a focus on style, comfort, and quality. These terms are designed to create a transparent shopping experience that protects both you and our business.
1. Website Use and Intellectual Property
1.1 Acceptable Use
You agree to use our website only for lawful purposes related to shopping for swimwear and beachwear products. Prohibited activities include:
- Attempting to gain unauthorized access to our systems
- Using automated tools to scrape content or place orders
- Uploading malicious software or engaging in hacking attempts
- Copying or redistributing our product images and descriptions
1.2 Intellectual Property
All content on this website, including:
- Product designs and patterns
- Photography and visual elements
- Text descriptions and sizing information
- Brand name and logo
are the exclusive property of Luna Marina Store and protected by international copyright laws. Unauthorized use may result in legal action.
2. Product Information
2.1 Product Descriptions
We strive for accuracy in all product descriptions, specifications, and pricing. However, slight variations may occur in:
- Color representation due to monitor differences
- Fabric texture due to natural materials
- Design details as we continually improve our products
2.2 Product Availability
Our beachwear collections may sell out quickly during peak seasons. While we update inventory regularly, items in your cart aren’t reserved until payment completes.
2.3 Size Guidance
We provide detailed sizing charts for each product category (One Pieces, Tankinis, Bottoms, etc.). Customers are responsible for selecting appropriate sizes based on these measurements.
3. Ordering and Payment
3.1 Order Process
Placing an order involves these steps:
- Select items and add to cart
- Proceed through checkout with accurate shipping information
- Complete payment via our secure gateway
- Receive order confirmation email
3.2 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
All transactions are processed securely. We never store complete payment details on our servers.
3.3 Pricing and Currency
All prices are shown in USD. International customers may see currency conversion fees from their payment provider.
4. Shipping Policy
4.1 Processing Time
Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once shipped.
4.2 Shipping Options
| Method | Cost | Carrier | Delivery Time | Features |
|---|---|---|---|---|
| Standard Shipping | $12.95 USD | DHL/FedEx | 10-15 business days | Tracking & insurance |
| Free Shipping | Orders over $50 | EMS | 15-25 business days | Basic tracking |
4.3 Shipping Restrictions
We currently cannot ship to:
- Most Asian countries (specific restrictions available at checkout)
- Remote areas without reliable carrier service
International customers are responsible for any customs duties or import taxes.
5. Returns and Exchanges
5.1 Return Policy
We accept returns within 15 days of delivery for:
- Unworn items with original tags attached
- Products in original packaging with hygiene seals intact
5.2 Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Briefs/swim underwear
- Any swimwear with removed hygiene seals
5.3 Return Process
To initiate a return:
- Email [email protected] within 15 days
- Include order number and return reason
- Wait for RMA instructions
- Ship to: Luna Marina Store Returns, 6604 North 59th Avenue, Glendale, US 85301
5.4 Refunds
Refunds are issued to the original payment method within 5-10 business days after we receive and inspect the return. Original shipping costs are non-refundable.
6. Customer Responsibilities
6.1 Accurate Information
You must provide:
- Correct shipping address
- Valid payment details
- Current contact information
6.2 Customs Compliance
International customers must comply with all import regulations in their country. We cannot intervene in customs processes.
6.3 Product Care
Follow care instructions provided with your swimwear to maintain quality. Improper care may void return eligibility.
7. Liability Limitations
7.1 Product Use
Luna Marina Store isn’t liable for:
- Swimwear damage from improper use or care
- Allergic reactions to materials (fabric content listed in descriptions)
- Injuries related to product use
7.2 Website Operation
We’re not responsible for:
- Temporary website unavailability
- Technical issues beyond our control
- Third-party service interruptions (payment processors, carriers)
8. Privacy and Data Protection
Your personal information is protected under our separate Privacy Policy. We collect only necessary data to process orders and improve service.
9. Policy Changes
We may update these Terms periodically. Continued use after changes constitutes acceptance. Major changes will be communicated via email or site notices.
10. Governing Law
These Terms are governed by Arizona state laws. Any disputes will be resolved in Glendale, AZ courts.
Contact Us
For questions about these Terms:
Email: [email protected]
Mail: Luna Marina Store, 6604 North 59th Avenue, Glendale, US 85301
Thank you for choosing Luna Marina Store! We’re committed to providing beautiful beachwear and exceptional service. These terms help ensure a positive experience for all our customers.